Dear Club Admin,
We wanted to share an update on the progress being made, for the ongoing disruption with ClubExpress.
As previously communicated, our systems continue to receive thousands of illegitimate requests designed to overwhelm our infrastructure and impact normal service. This activity remains the primary cause of the intermittent slowdowns and availability issues some members have experienced.
Over the past several days, our engineering team has made meaningful progress:
Multiple attack patterns have been identified and analyzed.
Additional filtering and mitigation rules have been deployed to block invalid traffic before it reaches our application servers.
Infrastructure adjustments have improved our ability to absorb attack traffic while maintaining service for legitimate users.
We are seeing periods of improved stability and faster response times compared to earlier stages of the incident.
While these measures are helping, the attack remains active and continues to evolve. Our team is adjusting defenses in real time as new traffic patterns emerge. We are monitoring the platform around the clock and deploying additional protections as needed.
We know this disruption has been frustrating and has affected your organization's operations. We appreciate the patience, understanding, and feedback many of you have provided throughout this event. Your reports have helped us identify areas requiring additional attention and have guided some of our mitigation efforts.
Our current focus remains:
Maintaining platform availability for legitimate users.
Further reducing the impact of malicious traffic.
Continuing performance and stability improvements across all services.
Restoring normal operations as quickly and safely as possible.
We will continue providing regular updates as significant progress is made. While we are encouraged by the improvements we are seeing, we will remain fully engaged until service performance has returned to expected levels. We recognize that nine days of intermittent disruption is an unacceptable experience, and we do not take lightly the impact this has had on your clubs, members, and operations.
This incident has the full attention of ClubExpress executive leadership, who are actively engaged alongside our engineering, infrastructure, and support teams. Resolving this disruption is our organization's singular priority until service has been fully restored.
Regards,
Geoffrey Walsh
Director of CS Operations
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